We Look Forward to Partnering With You
We look forward to partnering with you. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
Is collateral required for all loans?
Not always. Some loan products require collateral, while others may accept guarantors or alternative forms of security. Your Relationship Officer will advise based on the loan type.n Content
How does Mular Credit handle client data and privacy?
We uphold the highest standards of confidentiality and trustworthiness. Your personal data is handled with integrity and in full compliance with data protection laws.
What happens if I miss a repayment?
We encourage prompt communication. Our team will work with you to understand your situation and explore repayment solutions. Timely repayment protects your credit history and maintains access to future funding.
How is Mular Credit different from other lenders?
Our approach is grounded in our core values integrity, customer-centricity, financial inclusion, and innovation. We strive to serve our clients with respect, professionalism, and a strong commitment to sustainable financial solutions.
How long does it take to get a loan?
Once your documents and guarantor are confirmed, first-time loans are processed within 24 hours. Repeat customers can access funds instantly through our USSD platform.
Who can be my guarantor?
Your guarantor must be a trusted business owner who is willing to support your application and provide assurance that the loan will be repaid.